Synchrony Bank Review

Overview of Synchrony Bank

Synchrony Bank, a leading online-only financial institution, has carved out a niche in the digital banking landscape by offering a suite of banking products designed to meet the diverse needs of modern consumers. Originally a part of GE Capital Retail Bank, Synchrony Bank underwent a significant transformation when it was rebranded as Synchrony Financial and established itself as a standalone entity. This transition marked a new era for the bank, focusing on leveraging technology to enhance its services and customer experience.

Today, Synchrony Bank stands as a testament to the evolving nature of banking, where convenience and accessibility are paramount. The bank’s commitment to providing high-yield savings accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs) has positioned it as a competitive player in the online banking sector. Customers appreciate the bank’s user-friendly approach, which includes easy access to account information and seamless transaction capabilities.

In terms of reputation, Synchrony Bank has consistently received positive feedback for its customer service. The bank’s dedication to maintaining high standards in customer support is evident in its accessible and responsive service channels. Whether through phone, email, or chat, customers can expect timely assistance and personalized attention, which are crucial in building trust and loyalty in the banking sector.

Overall, Synchrony Bank’s journey from a subsidiary of a major conglomerate to a standalone, digitally-focused institution highlights its adaptability and commitment to innovation. This evolution not only reflects the bank’s strategic vision but also its ability to meet the changing needs of its customers in an increasingly digital world.

Product Offerings

Synchrony Bank provides a diverse range of financial products designed to meet various customer needs. This section delves into the specifics of their high-yield savings accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs).

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High-Yield Savings Accounts

Synchrony Bank’s high-yield savings accounts are a popular choice among customers seeking competitive interest rates. Here are the key features:

  • Interest Rates: Currently, Synchrony Bank offers one of the top interest rates in the market, making it an attractive option for savers.
  • Minimum Balance Requirements: There is no minimum balance required to open an account, and no monthly maintenance fees, which makes it accessible for a wide range of customers.
  • Fees: The bank prides itself on transparency with minimal fees. However, standard fees such as those for excessive transactions may apply.

Certificates of Deposit (CDs)

Synchrony Bank’s CD options are tailored to suit different investment horizons and risk appetites. Here’s a breakdown of their offerings:

Term Length Interest Rate Features
3 months to 5 years Varies depending on term length Standard CDs with competitive rates
11 months Varies No-Penalty CD, allows early withdrawal without penalty

Individual Retirement Accounts (IRAs)

For those planning for retirement, Synchrony Bank offers both Traditional and Roth IRAs. Here are the highlights:

  • Types of IRAs: Both Traditional and Roth IRAs are available, catering to different tax preferences and financial situations.
  • Benefits: These accounts offer competitive interest rates and are designed to help customers grow their retirement savings tax-efficiently.

In summary, Synchrony Bank’s product lineup is comprehensive, offering competitive rates and flexible options across savings, CDs, and IRAs, making it a strong contender in the online banking sector.

Interest Rates and Fees

When evaluating a bank, understanding the interest rates and fees associated with its products is crucial. Synchrony Bank offers competitive rates across its range of financial products, which are particularly attractive when compared to traditional brick-and-mortar banks. Here, we delve into the specifics of these rates and any fees that may apply to account holders.

Interest Rates

Synchrony Bank is known for its high-yield savings accounts and certificates of deposit (CDs) that boast above-average interest rates. The table below compares the current rates offered by Synchrony Bank with those of other leading online banks and traditional institutions.

Bank Savings Account Rate 1-Year CD Rate
Synchrony Bank 1.00% 1.20%
Competitor A 0.85% 1.05%
Competitor B 0.90% 1.10%
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As illustrated, Synchrony Bank’s rates are notably higher, which can significantly impact the growth of savings over time.


Synchrony Bank aims to keep banking simple and affordable by minimizing fees. The list below highlights the primary fees associated with their accounts:

  • Maintenance Fees: None for savings accounts and CDs.
  • ATM Fees: No fees for using out-of-network ATMs, but the ATM owner may charge a fee.
  • Early Withdrawal Penalties: For CDs, penalties vary based on the term length. For example, a 90-day interest penalty applies for CDs with terms under 12 months, while a 365-day interest penalty applies for CDs with terms over 5 years.

It’s important to note that while Synchrony Bank does not charge for many services, external ATM fees and early withdrawal penalties on CDs can still affect account holders.


Overall, Synchrony Bank’s combination of high interest rates and minimal fees makes it a competitive choice in the online banking sector. Potential customers should weigh these factors against their banking habits and needs to determine if Synchrony Bank aligns with their financial goals.

Customer Service and Support

When it comes to banking, customer service is a critical component that can significantly influence a customer’s overall experience. Synchrony Bank prides itself on providing robust support to its clients. This section evaluates the various channels through which customers can access assistance and the quality of the support provided.

Support Channels

  • Phone Support: Synchrony Bank offers a dedicated customer service line that is accessible 24/7. Customers can expect prompt assistance for their queries and issues. Contact details are readily available on their official website.
  • Email and Chat: For those who prefer written communication, Synchrony Bank provides email support and a live chat feature on their website. This allows for detailed explanations and can be a convenient option for non-urgent queries.

Quality of Assistance

The quality of assistance at Synchrony Bank is generally well-regarded. According to a J.D. Power study, Synchrony Bank has consistently scored well in customer satisfaction. The bank’s representatives are known for their professionalism and knowledge, ensuring that customer issues are resolved efficiently.

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Customer Feedback and Ratings

To gauge the overall satisfaction with Synchrony Bank’s service, it is beneficial to consider feedback from various sources. On Consumer Reports, Synchrony Bank has received positive reviews for its customer service, with many users praising the accessibility and helpfulness of the support team.

Customer Service Ratings
Source Rating Comments
J.D. Power High Consistently high marks in customer satisfaction surveys.
Consumer Reports Positive Users appreciate the quick response times and knowledgeable staff.

Security and Trustworthiness at Synchrony Bank

In today’s digital age, the security of financial institutions is paramount. Synchrony Bank, as a leading online-only bank, places a significant emphasis on the safety and trustworthiness of its services. This section delves into the various security measures and the overall reputation of Synchrony Bank in terms of trust.

FDIC Insurance

One of the fundamental aspects of banking security is the FDIC insurance. Synchrony Bank is FDIC-insured, which means that deposits are protected up to $250,000 per depositor, per insured bank, for each account ownership category. This insurance provides customers with peace of mind knowing that their funds are safe in the event of bank failure.

Encryption Practices

To safeguard customer information, Synchrony Bank employs robust encryption practices. All data transmitted to and from the bank’s website and mobile app is encrypted using industry-standard protocols. This ensures that sensitive information, such as account details and personal data, is protected from unauthorized access.

  • SSL Encryption: Synchrony Bank uses Secure Sockets Layer (SSL) encryption to secure all online transactions and communications.
  • Multi-Factor Authentication: To further enhance security, the bank implements multi-factor authentication, requiring customers to verify their identity through multiple layers of security checks.

Other Security Features

In addition to FDIC insurance and encryption, Synchrony Bank offers several other security features:

  • Account Alerts: Customers can set up alerts for various account activities, such as large withdrawals or changes in account settings, helping them monitor for any suspicious activity.
  • Identity Theft Protection: Synchrony Bank provides resources and support to help customers protect themselves from identity theft and fraud.

Reputation and Trustworthiness

Synchrony Bank’s commitment to security is reflected in its overall reputation. The bank has consistently received positive reviews for its security measures and has maintained a clean record with regulatory bodies. As stated by a financial analyst, “Synchrony Bank’s dedication to security and customer trust is evident in its transparent practices and proactive approach to cybersecurity.”